Let’s Work Together
THE EMPATHY CONNECTION
A Training Course in Professional Empathy
In today’s fast-moving business world, especially during mergers and acquisitions, leadership isn’t just about strategy, it’s about connection.
Empathy Connection is a results-driven empathy training course designed to help leaders build trust, navigate change, and lead with emotional intelligence.
This practical workshop focuses on real-world leadership challenges, like how to support teams during transitions, improve listening skills, and foster inclusive, human-centered cultures. Whether you're an executive, team leader, or HR professional, this course will equip you with tools to lead with empathy and drive meaningful outcomes.
Empathy in Action: Leadership Skills You’ll Build
Develop empathetic leadership skills that improve team morale and trust
Learn to read body language and emotional cues for stronger interpersonal understanding
Master active and empathetic listening techniques to enhance communication
Adapt communication styles to connect with diverse teams and personalities
Apply change management strategies to guide teams through uncertainty
Great class, it brought an emotional awareness to the importance of being empathetic and reaching a teammate on the level they are at. The concepts were easy to understand and easily applied. I can honestly see these principles helping me to be more influential with my teammates.
~An EMPATHY CONNECTION graduate upon completing their course
DELIVERY FORMAT
The Empathy Connection is a live, instructor-led workshop delivered over two days (one full day and one half day). It includes interactive exercises like empathy mapping, listening practice, and change management activities.
EMPATHY CONNECTION MODULES
DAY 1 - FULL DAY
1
EMPATHY
PURPOSE
Build foundational empathy skills and explore how empathetic leadership supports workplace connection, especially during acquisitions and change.
Empathy Principles
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Empathy/Professional Empathy.
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Workplace Empathy Spectrum.
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Empathy and Acquisitions.
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The Empathy Map Exercise
2
LISTENING
PURPOSE
Learn key listening styles and develop active, empathetic listening skills to enhance communication, build trust, and foster deeper team connections.
Key Content Points
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Styles of Listening.
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Active Listening.
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Empathetic Listening.
3
CHANGE
PURPOSE
Understand the dynamics of change, explore management styles with the ChAMP model, and learn how to lead teams effectively through group transitions.
Key Content Points
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World of Change.
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Change Approach and management Style (ChAMP).
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Group Change
DAY 2 - HALF DAY
4
THE APPLICATION OF EMPATHY
PURPOSE
Put empathy into action through hands-on practice, explore personal responses to change, and solidify leadership skills for lasting workplace impact.
Key Content Points
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Introduction/Check-In.
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Interactive Empathy Map Practice.
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Individual Change. Wrap Up.