Courageous Communication – A Communication Skills Course for Difficult Conversations
Master the skills and mindset needed to confidently engage in tough, emotionally charged, and high-conflict conversations. This facilitator-led communication skills course helps you develop practical tools for navigating conflict, improving daily interactions, and building stronger relationships.
Explore key areas like communication styles, active listening, feedback, and the Thomas-Kilmann Conflict Model (TKI). Assess your communication comfort zones and practice courageous communication techniques in a safe, supportive environment — all in just one day.
What Participants Will Gain from This Communication Skills Course:
Identify and adapt their communication style for more effective interactions
Learn how to listen actively and give/receive feedback constructively
Understand and apply the Thomas-Kilmann Conflict Mode Instrument (TKI)
Build emotional resilience in emotionally charged conversations
Practice courageous communication in a safe, supportive setting
Discover their communication comfort zones and blind spots through self-assessment
This course taught me about some holes in my communication while learning the different ways other styles communicate. I will use it to engage with my colleagues better!
~A Courageous Communications Participant from the Manufacturing Sector
DELIVERY FORMAT
Courageous Communications™ is delivered as a one-day, in-person, facilitator-led session. This immersive, face-to-face format allows participants to fully engage in reflective exercises, real-time practice, and constructive feedback, all within a supportive and psychologically safe environment. The in-person experience is central to fostering meaningful interaction, deeper learning, and immediate skill application.
COURAGEOUS COMMUNICATIONS MODULES
1
COMMUNICATION STYLES
PURPOSE
Help participants identify their own communication preferences and understand others’ styles to enhance clarity, reduce misunderstandings, and adapt communication for better connection.
KEY Outline
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Program Introduction.
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TAG/Holland Communication Styles.
2
LISTENING & FEEDBACK
PURPOSE
Develop active listening skills and effective feedback techniques to foster trust, encourage openness, and improve the quality of conversations.
KEY Outline
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Thinking - Action - Outcomes.
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Active Listening.
3
CONFLICT AND THE THOMAS-KILMAN INSTRUMENT (TKI)
PURPOSE
Equip participants with a practical framework to understand different conflict-handling modes, enabling them to manage conflict constructively and find solutions that promote growth.
KEY Outline
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Conflict and Communications.
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Thomas-Killman Conflict Mode Assessment.
4
COURAGEOUS COMMUNICATIONS
PURPOSE
Gain practical skills to delegate with confidence and maximize team productivity.
KEY Outline
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Courageous Communications Framework.
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Courageous Communications Skills Practice .
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Solar Flares & the Dark Side of the Moon.
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Courageous Communications Skills Practice.
