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Build the capability to communicate effectively in tough, potentially emotionally-charged and high-conflict communication situations.


Participants Will Understand:

  • Their own communication style, as well as those they interact with.

  • That conflict is inevitable and need not be feared nor avoided.

  • The common causes of conflict and how that can impact every day communications

  •  How to optimize face-to-face conversations and remote communications by learning to read body language, voice tones, and facial expressions.

Participants Will Be Able To:

  • Tailor their communications to be more effective

  • Communicate with intention

  • Demonstrate active listening skills through one-on-one and group interactions

  • Choose optimal communication channels and strategies to reduce misunderstanding

  • Establish a positive environment of effective listening

  •  Respond courageously, respectfully and effectively during situations involving conflict or confrontation

  •  Match the communication style and content to best meet the needs of the receiver

  • Deliver and receive effective feedback


Courageous Communications is a highly interactive session in which participants will learn and apply the practices of effective communicators in order to sustainably improve the quality of their daily interactions. They will utilize a variety of assessments to better understand their communications comfort zones and potential blind-spots. They will also have the opportunity to practices courageous communications skills and get feedback in a safe environment.


  • Communication Styles Inventory

  • Thinking-Action-Outcomes: How your “Thinking” (assumptions, beliefs, perceptions) impacts your communications

  • The communication process

  • Setting clear communication objectives

  • Barriers to Communication

  • Thomas-Kilmann Conflict Mode Inventory

  • The “costs” of avoiding conflict

  • Implications for managing conflict most effectively

  • Handling Difficult Conversations

  • Handling Solar Flares and the Dark Side of the Moon: Dealing with situations when emotions run over the conversation


All Team Members at any level who need to improve their capabilities to communicate clearly and effectively.

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